Web21 feb. 2024 · However, let us start with the basic ServiceNow interview questions, followed by the advanced questions. 1. Explain record matching and data lookup features in ServiceNow. Using features, such as record matching and data lookup in ServiceNow, you can set up the field value based on a specific condition rather than scriptwriting. Web16 sep. 2024 · The STAR method is a technique used to answer behavioral interview questions in a structured and compelling way. Behavioral questions prompt job candidates to give specific examples of how they’ve handled past situations or challenges. The acronym STAR stands for –– situation, task, action, result: Situation: Set the scene by briefly ...
300+ Scenario & Hypothetical Questions for Fun & IQ
WebFrom my experience, most help desk managers worth their salt will ask you scenario based questions to get a better idea of how you would handle troubleshooting an issue. Since he is already aware that you don't have direct IT experience and is willing to train you, I think it's safe to assume that he's looking for someone that has really good people skills. Web16 feb. 2024 · 5. Describe LDAP and Kerberos. The Lightweight Directory Access Protocol (LDAP) and Kerberos are two major protocols that support Active Directory services. Your answer should demonstrate that you have the technical knowledge needed to use these protocols well. You can provide a technical definition for each protocol. elections in indiana 2021
10 Most Common Help Desk Problems & How to Solve …
WebHelp Desk Troubleshooting Guide This resource is for first-level help desk agents who support Office 365. It provides easy access to help topics and KB articles that will help you quickly resolve the most common issues that we’ve found Office 365 users encounter. You’ll also find tools and resources for additional troubleshooting. Web29 jun. 2024 · 20 Scenario Based Interview Questions & Answers 1. Let's say you made an error at work and the impact of your mistake was significant. How would you correct the error? 2. Discuss one crucial decision you made in your last role and the impact that decision had. 3. Tell me about a time when you received criticism from your manager. Web11 jan. 2024 · Below are some common incident examples which happen in the organization. A user wants to print but due to toner/ink or misconfiguration, the user is unable to use the printer is logged as an incident. A user is unable to send and receive an email, due to an exchange server issue. A laptop is crashed or unable to run some basic … elections in indiana 2020